I wouldn't mind very much if they admitted that, it's certainly a geeky niche to serve, but this security-and-privacy bullshit really makes me mad.ĭo you want to trust your privacy with a company that's lying, even if you wanted to argue that it'sįor $50, FastMail gives you 25 Gb. I continue to claim that there is exactly one reason they are refusing: A customer with a address will pretty much never leave.
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de, many other TLDs don't require full names and addresses in WHOIS, or there are "privacy shield" services like the one is operating.Īlso untrue (although it's a reasonable business decision that they don't want to handle customers calling their support with the customer's own domain set up problems). Only if you registered the domain with them they would need to know about you. They claim they need to store personal information about you when you're using your personal domain. See, that's just half-truths that amount to lies. I got the same mail two years ago, I think (haven't kept it, but the "reasoning" sounds familiar). > Because of these reasons we have decided not to offer domain servicesĪnd instead to remain consistent with our focus on data economy. Such as SPF and other protocols for delivery would lie in the customer’s Security features like DNSSEC (and as a result also DANE).
WithĬustomer domains, the owner of the domain is responsible for setting up > Additionally, security reasons also play a role in this decision. Provide this information to government agencies when requested. Provider, we would be required to store inventory data for all customers > Domains must be registered to a person’s name and address. > We do not offer domain services because we do not save any personal dataįor any of our services. I'm not an expert in this area, but the response sounded reasonable to me: I asked them (Posteo) about this 2 weeks ago and below is the response I received. Businesses need to create budgets and every variable cost adds to the complexity of the forecast. In fact, the lack of predictability is a major deterrent. It’s not materially different enough to matter for a business of any reasonable size to be worth having as a customer. If you’re looking for business customers, then your pricing is basically rounding error compared to the other guys. I don’t know the email business, but I assume it needs a certain margin to actually be sustainable and these guys have landed in the right ballpark. Consider that all these other email providers basically charge around the same amount. If you want this to be sustainable, I think you need a different angle. The sort of person who thinks a few dollars a month per email address is too expensive is going to be high maintenance. I think you should consider the kind of customer this attracts. In my experience, when a company makes it hard to know what you’re actually going to end up paying, you usually end up paying more than you want (see: Verizon).įrom a business perspective, it seems to me your value proposition is that you are striving to be the cheapest email provider.
As I’m evaluating you with competitors, I’m not going to invest the time. Basically I’m a non-business user who is probably in your target market.Īs others have said, your pricing is unpredictable and hard to compute. So I recently was shopping around for a new host. Recently it has gotten annoying with new google products since they have to be supported by g-suite for you to use them.
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I am on google’s grandfathered free tier for my domain. I hope that the reviews in Parliament right now, and, hopefully, the changes to be made under a new Labor government, will remove a lot of the stupidity.
I think it's badly written and comes from an inherently uninformed and impractical idea that you can legislate against people keeping secrets. I depply despise the telecommunications assistance act. Not because "I've got nothing to hide", but because if I did, I'd know not to use their service.
I'm a long time (and very happy) fastmail customer and I have no problem with their position. I'd be more worried about a programmer working on the bowels of OpenSSL or LibreSSL etc and being seconded by ASIO/ASIS/DSD than about companies. Fastmail are transparent on what they will or won't do. The mail is encrypted at rest to protect against illegal access, not legal access. The likelihood of them a) being required to assist under this particular law, or b) be able to provide the particular assistances required under this law are minimal. Fastmail have said that they will obey the law (all of it, not just this bit).